Ikeja electric fast tracks response customer complaints
Ikeja Electric, a leading electricity distribution company in Nigeria, has taken a significant step to improve its customer service by fast-tracking its response to customer complaints.
In a bid to enhance customer satisfaction, Ikeja Electric has implemented a new system that enables it to respond promptly to customer complaints and issues. The company has set up a dedicated customer complaint resolution team that is responsible for addressing customer concerns in a timely and efficient manner.
The new system allows customers to report their complaints and issues through various channels, including phone, email, and online platforms. The company's customer service team then receives and processes these complaints, and responds to customers within a specified timeframe.
According to Ikeja Electric, the new system has significantly reduced the time it takes to resolve customer complaints. The company claims that it can now respond to customer complaints within 24 hours, compared to the previous average response time of 3-5 days.
The company's efforts to improve its customer service have been well-received by customers. Many customers have praised Ikeja Electric for its prompt response to their complaints and issues, and for its commitment to providing excellent customer service.
In addition to its new customer complaint resolution system, Ikeja Electric has also implemented other initiatives to improve its customer service. These include the introduction of a customer feedback mechanism, which allows customers to provide feedback on their experiences with the company. The company also has a dedicated customer service team that is available to assist customers with any issues or concerns they may have.
Overall, Ikeja Electric's efforts to improve its customer service are a positive step towards enhancing customer satisfaction and building trust with its customers. By responding promptly to customer complaints and issues, the company is demonstrating its commitment to providing excellent customer service and meeting the needs of its customers.