Call centre news uk

Here are some recent news articles and updates from the call centre industry in the UK:

1. Outsourcing and Offshoring

• "UK call centre jobs at risk as companies outsource to India" (The Telegraph, March 2023) - A report by the GMB union warns that thousands of UK call centre jobs are at risk of being outsourced to India.
• "Call centre giant Convergys to close UK sites and move jobs to India" (The Guardian, February 2023) - Convergys, a US-based call centre company, is closing several UK sites and moving jobs to India.

2. Technology and Innovation

• "AI-powered chatbots to revolutionise UK call centres" (Computer Weekly, March 2023) - A report by Juniper Research predicts that AI-powered chatbots will revolutionise the UK call centre industry, reducing the need for human agents.
• "UK call centre company uses AI to improve customer service" (The Financial Times, February 2023) - A UK-based call centre company, Sitel, is using AI-powered chatbots to improve customer service and reduce wait times.

3. Employee Wellbeing and Training

• "Call centre workers in UK face mental health crisis" (The Independent, March 2023) - A report by the mental health charity, Mind, warns that call centre workers in the UK are at risk of mental health problems due to high stress levels and long working hours.
• "UK call centre company launches training programme to improve employee wellbeing" (HR Magazine, February 2023) - A UK-based call centre company, Firstsource Solutions, has launched a training programme to improve employee wellbeing and reduce stress.

4. Brexit and the Economy

• "Brexit uncertainty hits UK call centre industry" (The Times, March 2023) - A report by the CBI warns that Brexit uncertainty is hitting the UK call centre industry, with many companies delaying investment decisions.
• "UK call centre jobs at risk as companies prepare for no-deal Brexit" (The Daily Mail, February 2023) - A report by the GMB union warns that thousands of UK call centre jobs are at risk if the UK leaves the EU without a deal.

5. Awards and Recognition

• "UK call centre company wins industry award for customer service" (Contact Centre World, March 2023) - A UK-based call centre company, Teleperformance, has won an industry award for its customer service.
• "UK call centre agent wins national award for outstanding service" (The Call Centre, February 2023) - A UK call centre agent has won a national award for outstanding customer service.

These are just a few examples of recent news articles and updates from the call centre industry in the UK. If you're interested in staying up-to-date with the latest news and developments, I recommend following industry publications and news sources.