Brand new macbook pro black screen

A brand new MacBook Pro with a black screen! That's frustrating. Let's troubleshoot the issue together. Here are some steps to help you resolve the problem:

Step 1: Power Cycle

  1. Press the Power button to turn off your MacBook Pro.
  2. Unplug the power cord and any other cables.
  3. Press the Power button again to turn it back on.
  4. If the screen remains black, try pressing the Power button again to turn it off, then wait for 30 seconds before turning it back on.

Step 2: Check the Display

  1. Make sure the display is not set to "Mirror" or "Extended Desktop" mode. To check, go to System Preferences > Displays > Arrangement.
  2. Ensure that the display is not set to "Sleep" mode. To check, go to System Preferences > Energy Saver > Sleep.
  3. Try adjusting the display settings by going to System Preferences > Displays > Display > Brightness.

Step 3: Check for Loose Connections

  1. Verify that all cables, including the power cord, are securely connected to the MacBook Pro.
  2. Check the DisplayPort, HDMI, and USB-C ports for any debris or dust. Clean them gently with a soft cloth if necessary.

Step 4: Restart in Safe Mode

  1. Restart your MacBook Pro and immediately hold down the Shift key.
  2. Release the Shift key when you hear the boot chime for the second time.
  3. If the screen remains black, try restarting in Safe Mode again.

Step 5: Boot in Recovery Mode

  1. Restart your MacBook Pro and immediately hold down the Command + R keys.
  2. Release the keys when you see the Apple logo and a progress bar.
  3. If the screen remains black, try booting in Recovery Mode again.

Step 6: Reset the System Management Controller (SMC)

  1. Shut down your MacBook Pro.
  2. Locate the following keys: Power button, Command (⌘) + Option (⌥) + Shift (⇧) + Power button.
  3. Press and hold these keys while powering on your MacBook Pro.
  4. Release the keys when you hear the boot chime for the second time.

Step 7: Contact Apple Support or Visit an Apple Store

If none of the above steps resolve the issue, it's likely that there's a hardware problem with your MacBook Pro. You can:

  1. Contact Apple Support for further assistance or to schedule a repair.
  2. Visit an Apple Store for a diagnostic test and potential repair or replacement.

Remember to back up your data regularly to prevent any potential data loss. I hope this helps you resolve the issue with your brand new MacBook Pro!