Woocommerce new order email not sending

The frustration of not receiving a WooCommerce new order email!

Let's troubleshoot the issue together. Here are some common reasons why the new order email might not be sending:

  1. Email settings: Ensure that your WooCommerce store's email settings are correct. Go to WooCommerce > Settings > Emails > New Order and check the following:
    • Email address: Make sure it's a valid email address.
    • Email subject: Verify that the subject is correct.
    • Email body: Check that the email body is not empty.
  2. Plugin conflicts: Sometimes, conflicts with other plugins can cause issues with email sending. Try deactivating all plugins except WooCommerce and the email plugin (e.g., MailChimp, MailPoet) to see if the issue persists.
  3. Email provider issues: If you're using a third-party email provider (e.g., Gmail, Outlook), check their settings and ensure that your store's email address is whitelisted.
  4. WooCommerce version: Ensure that you're running the latest version of WooCommerce. Updates often resolve issues like this.
  5. Order status: Verify that the order status is set to "pending" or "processing". If the order status is "completed" or "cancelled", the email might not be sent.
  6. Email template: Check the email template for any errors or syntax issues. You can do this by going to WooCommerce > Settings > Emails > New Order and clicking on the "Preview" button.
  7. cron job issues: WooCommerce uses cron jobs to send emails. Check your server's cron job settings to ensure that they're running correctly. You can do this by going to your server's control panel (e.g., cPanel) and checking the cron job schedule.
  8. Server issues: Server-side issues, such as PHP errors or timeouts, can prevent emails from being sent. Check your server's error logs for any issues.

To troubleshoot further, you can try the following:

  1. Enable WooCommerce debug mode to see if any errors are being logged. To do this, go to WooCommerce > Settings > Advanced > Debug and set "Debug mode" to "Yes".
  2. Check the WooCommerce order log to see if the order is being processed correctly. Go to WooCommerce > Orders > Order Log and look for any errors or issues.
  3. Use a plugin like "WP Mail SMTP" to troubleshoot email sending issues. This plugin can help you identify any issues with your email settings or provider.

If none of these steps resolve the issue, please provide more details about your store, including the WooCommerce version, email provider, and any other relevant information. I'll do my best to help you troubleshoot the problem!