Npower news on permanency 2019 update

Here's an update on npower's permanency news for 2019:

npower's Permanency Update for 2019

In 2019, npower, a leading energy supplier in the UK, announced several updates regarding permanency for its customers. Here are the key points:

  1. Permanency for Existing Customers: npower confirmed that existing customers who have been with the company for at least 12 months will be offered a permanent contract, providing them with greater stability and security.
  2. New Customer Contracts: For new customers, npower introduced a new contract structure, which includes a 12-month fixed-term contract. This means that new customers will have a permanent contract from the start, providing them with greater certainty and stability.
  3. No More Rolling Contracts: npower discontinued its rolling contracts, which meant that customers were previously tied to a contract that could be terminated by npower at any time. The new permanent contracts provide customers with greater protection and security.
  4. Price Freeze: npower also announced a price freeze for existing customers who switch to a permanent contract. This means that customers will not experience any price increases for the duration of their contract.
  5. Enhanced Customer Service: npower emphasized its commitment to providing enhanced customer service, including improved communication and support for customers who are switching to permanent contracts.

Key Dates and Timeline

Here are the key dates and timeline for npower's permanency updates in 2019:

Conclusion

npower's permanency updates in 2019 aim to provide greater stability, security, and certainty for its customers. The company's commitment to offering permanent contracts and enhanced customer service demonstrates its dedication to building long-term relationships with its customers.