Npower new customer

Congratulations on choosing npower as your energy supplier! Here's a step-by-step guide to help you get started:

Step 1: Sign up online

  1. Go to npower's website (www.npower.com) and click on "Switch to npower" at the top of the page.
  2. Fill in your details, including your name, address, and contact information.
  3. Choose your tariff and payment method.
  4. Review and agree to the terms and conditions.

Step 2: Set up your account

  1. Once you've signed up, you'll receive an email with a link to set up your online account.
  2. Follow the link and create a password for your account.
  3. Add your meter readings and any other relevant information.

Step 3: Set up your direct debit

  1. npower will contact you to set up a direct debit payment plan.
  2. You can choose to pay by direct debit, credit card, or debit card.
  3. Make sure to set up your direct debit payment plan to avoid any disruption to your energy supply.

Step 4: Get your welcome pack

  1. npower will send you a welcome pack with information about your account and how to manage it.
  2. The pack will also include a welcome letter, a meter reading guide, and a copy of your contract.

Step 5: Take meter readings

  1. Take a meter reading on the day you switch to npower.
  2. Record the reading and send it to npower using the online portal or by calling their customer service team.
  3. npower will use this reading to calculate your first bill.

Step 6: Monitor your usage

  1. npower will send you regular bills and statements.
  2. Monitor your usage and adjust your consumption to avoid any unexpected bills.
  3. You can also track your usage online using npower's online portal.

Additional tips

By following these steps, you'll be all set up with npower and ready to start enjoying your new energy supply.