Npower latest update news

Here are the latest updates on npower, a UK-based energy supplier:

Latest News:

1. npower's parent company, E.ON, to sell npower to Octopus Energy: In February 2022, E.ON announced that it would sell npower to Octopus Energy, a UK-based energy supplier, for £50 million. The deal is expected to be completed by the end of 2022.
2. npower's customer base to be transferred to Octopus Energy: As part of the sale, npower's customer base of around 1.5 million households will be transferred to Octopus Energy. Octopus Energy has promised to maintain npower's existing tariffs and services for customers.
3. npower's operations to be wound down: Following the sale, npower's operations will be wound down, and the company will cease to exist as a separate entity. This means that npower's website, customer service, and other operations will be replaced by Octopus Energy's systems and services.

Previous Updates:

1. npower's financial struggles: In 2019, npower's parent company, E.ON, announced that it would be reviewing the future of npower due to financial struggles. The company had been facing increasing competition in the UK energy market and had struggled to maintain its customer base.
2. npower's customer service issues: npower has faced criticism in the past for its customer service, with many customers reporting long wait times and difficulty in getting their issues resolved.
3. npower's energy prices: npower has been criticized for its energy prices, which have been accused of being too high. The company has faced pressure to reduce its prices and improve its services.

Contact Information:

If you are an npower customer, you can contact Octopus Energy for any queries or concerns:

Phone: 0800 019 1863 (Monday to Friday, 8am-8pm) Email: [email protected] Website: octopusenergy.com

Please note that npower's customer service and website will be replaced by Octopus Energy's systems and services in the coming months.