New on npower
Congratulations on joining npower!
npower is a leading energy supplier in the UK, providing electricity and gas to millions of customers. As a new customer, you might have some questions about your account, billing, and services. Here are some key things to know:
- Account setup: You should have received a welcome pack with information about your account, including your account number, meter readings, and payment details.
- Meter readings: Take a meter reading as soon as possible to ensure your account is accurate. You can find your meter readings on your welcome pack or by logging into your npower online account.
- Billing: Your first bill will be sent to you within 2-3 weeks of joining npower. You can view your bill online or receive paper copies by post.
- Payment options: You can pay your bill online, by phone, or by post. You can also set up a direct debit or pay by instalments.
- Online account: Create an online account to manage your npower account, view your bills, and make payments.
- Customer service: npower has a dedicated customer service team available to help with any questions or concerns. You can contact them by phone, email, or online chat.
- Discounts and offers: npower offers various discounts and promotions for new customers. Check your welcome pack or online account for any available offers.
- Energy efficiency: npower provides energy efficiency tips and advice to help you reduce your energy consumption and save money.
- Smart meters: npower offers smart meters to help you monitor your energy usage and receive accurate bills.
- Community programs: npower supports various community programs and initiatives to help customers in need.
If you have any questions or concerns, feel free to ask, and I'll do my best to assist you!