New laptop battery doesn t charge

Frustrating! Don't worry, I'm here to help you troubleshoot the issue with your new laptop battery not charging. Let's go through some steps to identify the problem.

Before we start:

1. Make sure you've properly installed the new battery and all connections are secure.
2. Check the battery's warranty and contact the manufacturer if it's still under warranty.

Troubleshooting steps:

1. Check the power settings:
   • Ensure that the power settings are set to charge the battery. You can do this by:
     • Pressing the Windows key + X and selecting Power Options.
     • Clicking on "Choose what the power buttons do" and ensuring that "Turn on battery saver when on AC power" is unchecked.
     • Clicking on "Change plan settings" next to your current power plan and ensuring that "Turn off the battery" is not selected.
2. Check for loose connections:
   • Verify that all connections between the battery, laptop, and power cord are secure.
   • Try removing and reinserting the battery to ensure it's properly seated.
3. Check the battery health:
   • Use the built-in Windows tool to check the battery health:
     • Press the Windows key + R to open the Run dialog box.
     • Type "powercfg.cpl" and press Enter.
     • Click on the "Battery" tab and look for any error messages or warnings.
   • If the battery is not recognized or shows an error, try updating your laptop's drivers or contacting the manufacturer.
4. Check for firmware updates:
   • Check the manufacturer's website for any firmware updates for your laptop's battery.
   • Follow the instructions to update the firmware and see if it resolves the issue.
5. Try a different power outlet:
   • Plug the power cord into a different outlet to rule out any issues with the electrical supply.
6. Try a different charging cable:
   • If you're using a USB-C charging cable, try switching to a different one to rule out any issues with the cable.
7. Reset the System Management Controller (SMC):
   • This step may vary depending on your laptop model, but it can help reset the SMC and resolve charging issues:
     • Shut down your laptop.
     • Locate the SMC reset button (usually a small button or a pinhole on the bottom or side of the laptop).
     • Press and hold the button for 10-15 seconds.
     • Release the button and turn on your laptop.
8. Contact the manufacturer or a professional:
   • If none of the above steps resolve the issue, it's possible that there's a hardware problem with the battery or laptop.
   • Contact the manufacturer's support or a professional repair service to diagnose and fix the issue.

I hope these steps help you resolve the issue with your new laptop battery not charging.