New about npower

Here are some recent news and updates about npower:

Recent Developments:

  1. npower's parent company, Innogy, sells UK business to E.ON: In April 2020, Innogy announced that it would sell its UK business, including npower, to E.ON, a German energy company. The deal was completed in July 2020, and npower is now a subsidiary of E.ON.
  2. npower's customer base shrinks: According to a report by Ofgem, the UK's energy regulator, npower's customer base has been declining in recent years. As of 2020, npower had around 6.4 million customers, down from 7.4 million in 2018.
  3. npower's prices increase: npower has increased its prices for customers on standard variable tariffs (SVTs) several times in recent years. In 2020, the company increased its SVT prices by 12.5% for domestic customers.
  4. npower's smart meter rollout: npower has been rolling out smart meters to its customers as part of the UK government's smart meter program. As of 2020, the company had installed over 2 million smart meters.

Industry News:

  1. Energy market competition: The UK energy market is becoming increasingly competitive, with new entrants and innovative business models emerging. npower faces competition from other energy suppliers, such as Bulb Energy and Octopus Energy, which offer more competitive prices and innovative services.
  2. Renewable energy growth: The UK is seeing significant growth in renewable energy, with solar and wind power becoming increasingly important sources of electricity. npower has been investing in renewable energy projects, including wind farms and solar parks.
  3. Energy storage: Energy storage is becoming a key area of focus for the energy industry, as it helps to balance the grid and integrate more renewable energy sources. npower has been investing in energy storage projects, including battery storage facilities.

Customer Feedback:

  1. Customer satisfaction: npower's customer satisfaction ratings have been mixed in recent years. According to a survey by Which?, npower ranked 14th out of 26 energy suppliers in terms of customer satisfaction in 2020.
  2. Billing and customer service issues: Some npower customers have reported issues with billing and customer service, including delayed or incorrect bills, and long wait times on the phone.

Overall, npower is one of the larger energy suppliers in the UK, but it faces increasing competition and challenges in the energy market. The company is investing in renewable energy and energy storage, but customer satisfaction ratings have been mixed in recent years.