My brand new macbook pro won t turn on

That's frustrating! Don't worry, I'm here to help you troubleshoot the issue. Since your MacBook Pro is brand new, it's likely a manufacturing defect or a minor issue that can be resolved. Let's go through some steps to try and get your MacBook up and running:

  1. Power cord and outlet check: Ensure that the power cord is properly plugged into both the MacBook and the wall outlet. Try using a different outlet to rule out any issues with the electrical supply.
  2. Power button check: Make sure the power button is functioning correctly. Try pressing the power button for a few seconds to see if the MacBook turns on. If it doesn't, try pressing the power button and the volume down button at the same time (this is known as a "force restart").
  3. Battery check: If your MacBook Pro has a removable battery, try taking it out and pressing the power button for 10 seconds to discharge any residual power. Then, put the battery back in and try turning it on.
  4. Logic Board issue: If the above steps don't work, it's possible that there's an issue with the logic board. Try connecting the MacBook to a power source and pressing the power button while simultaneously pressing the Command (⌘) + Option (⌥) + P + R keys. Hold these keys for 10 seconds and release them. This will perform a "Power-On Self-Test" (POST) to check the logic board.
  5. Apple Support: If none of the above steps work, it's likely that there's a manufacturing defect or a hardware issue. You can contact Apple Support for further assistance. They may be able to diagnose the issue and provide a repair or replacement option.
  6. Apple Store or Authorized Service Provider: If you're unable to get assistance from Apple Support, you can visit an Apple Store or an Authorized Service Provider for further diagnosis and repair.

Before contacting Apple Support, make sure you have the following information ready:

Remember to stay calm and patient, and don't hesitate to reach out to Apple Support or an Authorized Service Provider if you need further assistance.