Latest on npower news

Here are the latest news and updates on Npower:

Recent Developments:

  1. Npower's Future Uncertain: In October 2020, it was reported that Npower's parent company, Innogy, was considering selling the business due to declining profits and increased competition in the energy market.
  2. Job Cuts: In November 2020, Npower announced plans to cut around 750 jobs as part of a restructuring effort to reduce costs and improve efficiency.
  3. Price Increases: In December 2020, Npower increased its electricity and gas prices for around 1.4 million customers, citing rising wholesale energy costs and other market factors.
  4. Customer Service Issues: In January 2021, Npower faced criticism for its customer service, with many customers reporting long wait times and difficulties in getting their issues resolved.

Recent Press Releases:

  1. Npower's 2020 Results: In November 2020, Npower published its 2020 financial results, which showed a significant decline in profits due to increased competition and regulatory changes.
  2. Npower's Response to COVID-19: In March 2020, Npower announced measures to support its customers and employees during the COVID-19 pandemic, including waiving late payment fees and providing additional support for vulnerable customers.

Industry News:

  1. Energy Market Trends: The UK energy market is undergoing significant changes, with the rise of renewable energy sources, increased competition, and shifting consumer behavior.
  2. Regulatory Changes: The UK government has introduced several regulatory changes aimed at improving the energy market, including the introduction of a new price cap and increased transparency requirements for energy suppliers.

Customer Feedback:

  1. Trustpilot Reviews: Npower has an average rating of 1.5 out of 5 stars on Trustpilot, with many customers reporting issues with customer service and billing.
  2. Ofgem Complaints: According to Ofgem's latest data, Npower received over 12,000 complaints in the first half of 2020, which is a significant increase from the previous year.

Please note that the information provided is subject to change and may not be up-to-date. It's always a good idea to check the official Npower website or other reliable sources for the latest news and updates.