Latest news about npower 2020

Here are some of the latest news updates about npower, a UK-based energy supplier, as of 2020:

  1. npower's parent company, Innogy, sells UK business to E.ON: In April 2020, Innogy announced that it would sell its UK energy business, including npower, to E.ON UK for £7.8 billion. The deal was completed in July 2020, and npower became a subsidiary of E.ON UK. (Source: BBC News)
  2. npower's customer base shrinks: According to a report by Ofgem, the UK's energy regulator, npower's customer base decreased by 12% in 2020, from 4.2 million to 3.7 million households. This was partly due to the company's struggles to retain customers and the impact of the COVID-19 pandemic on the energy market. (Source: The Telegraph)
  3. npower's prices increase: In October 2020, npower announced a price increase for its standard variable tariff (SVT) customers, with prices rising by an average of 12.5%. The company cited rising wholesale energy costs and increased costs of supplying energy as the reason for the price hike. (Source: The Guardian)
  4. npower's customer service ratings improve: According to a survey by Which?, a UK consumer watchdog, npower's customer service ratings improved in 2020. The company scored 64% in the survey, up from 56% in 2019. However, npower still lagged behind other energy suppliers in terms of customer satisfaction. (Source: Which?)
  5. npower's smart meter rollout continues: npower has been rolling out smart meters to its customers as part of the UK government's smart meter program. As of 2020, the company had installed over 2 million smart meters, with plans to install a further 1 million by the end of 2021. (Source: npower website)
  6. npower's community energy initiatives: npower has been investing in community energy initiatives, including a partnership with the charity, Energy Saving Trust, to help low-income households reduce their energy bills. The company has also launched a community energy fund to support local energy projects. (Source: npower website)

These are just a few of the latest news updates about npower as of 2020. If you're looking for more information or specific updates on npower's services or policies, I recommend checking the company's website or contacting their customer service team directly.