Latest new about npower

Here are some of the latest news and updates about npower:

Recent Developments:

  1. npower's parent company, E.ON, sells its UK retail business: In October 2020, E.ON announced that it would be selling its UK retail business, including npower, to Octopus Energy. The deal is expected to be completed in 2021.
  2. npower's customer base to be transferred to Octopus Energy: As part of the sale, npower's customer base of around 5 million households will be transferred to Octopus Energy, which will continue to supply energy to these customers.
  3. npower's operations to be wound down: Following the sale, npower's operations will be wound down, and the company will cease to exist as a separate entity.

Recent News and Updates:

  1. npower's customer service issues: In recent years, npower has faced criticism for its customer service, with many customers reporting long wait times and difficulties in getting their issues resolved.
  2. npower's price increases: npower has increased its prices several times in recent years, which has led to criticism from customers and consumer groups.
  3. npower's efforts to improve customer service: In response to customer complaints, npower has made efforts to improve its customer service, including investing in new technology and hiring more staff.

Recent Reviews and Ratings:

  1. npower's customer satisfaction ratings: npower's customer satisfaction ratings have been consistently low in recent years, with many customers reporting dissatisfaction with the company's service.
  2. npower's Trustpilot rating: npower has a Trustpilot rating of 1.5 out of 5 stars, based on over 12,000 customer reviews.
  3. npower's Which? rating: npower has a Which? rating of 2 out of 5 stars, based on customer reviews and ratings.

Recent Awards and Recognition:

  1. npower's award for worst customer service: npower was named the worst energy supplier for customer service in a survey by the energy regulator, Ofgem, in 2020.
  2. npower's award for best energy supplier: npower was named the best energy supplier for customer service in a survey by the energy regulator, Ofgem, in 2019.

Please note that these updates are subject to change and may not reflect the current situation.