How to pay or renew your safaricom home fibre package

To pay or renew your Safaricom Home Fibre package, you can follow these steps:

Method 1: Online Payment

  1. Go to the Safaricom website (www.safaricom.com) and log in to your account.
  2. Click on "My Account" and then select "Fibre" from the dropdown menu.
  3. Click on "View/Manage Fibre" and select the package you want to pay or renew.
  4. Click on "Pay Now" and follow the payment instructions.
  5. You can pay using your credit/debit card, M-Pesa, or other payment methods accepted by Safaricom.

Method 2: M-Pesa Payment

  1. Go to the M-Pesa menu on your phone and select "Pay Bill".
  2. Enter the Safaricom Home Fibre payment code: 955555.
  3. Enter your Safaricom Home Fibre account number (found on your invoice or on the Safaricom website).
  4. Enter the amount you want to pay (the amount due will be displayed).
  5. Confirm the payment and wait for the confirmation message.

Method 3: USSD Code

  1. Dial *544# on your phone.
  2. Select option 1 for "Fibre" and then option 1 for "Pay Fibre Bill".
  3. Enter your Safaricom Home Fibre account number (found on your invoice or on the Safaricom website).
  4. Enter the amount you want to pay (the amount due will be displayed).
  5. Confirm the payment and wait for the confirmation message.

Method 4: Visit a Safaricom Shop

  1. Visit a nearby Safaricom shop with your ID and proof of payment.
  2. Inform the agent that you want to pay your Safaricom Home Fibre bill.
  3. Provide your account number and the amount you want to pay.
  4. The agent will assist you with the payment process.

Renewal Process

To renew your Safaricom Home Fibre package, follow these steps:

  1. Go to the Safaricom website (www.safaricom.com) and log in to your account.
  2. Click on "My Account" and then select "Fibre" from the dropdown menu.
  3. Click on "View/Manage Fibre" and select the package you want to renew.
  4. Click on "Renew" and follow the renewal instructions.
  5. You will be prompted to select a new package or renew your current package.

Note: Make sure to pay or renew your package before the due date to avoid disconnection of your service.