How to get a new dstv smart card

To get a new DStv Smart Card, you can follow these steps:

Option 1: Visit a DStv Retail Store

1. Find your nearest DStv Retail Store by visiting the DStv website and using their store locator tool.
2. Take your old Smart Card and proof of identity (such as your ID or passport) to the store.
3. Inform the sales representative that you need a new Smart Card.
4. They will assist you in replacing your old Smart Card with a new one.

Option 2: Contact DStv Customer Service

1. Call DStv's customer service number (0800 203 000) or send an email to [email protected].
2. Explain your situation and request a new Smart Card.
3. The customer service representative will guide you through the process and may ask for some additional information.
4. They will arrange for a new Smart Card to be sent to you or schedule a technician visit to replace your old Smart Card.

Option 3: Use the DStv Self-Service Portal

1. Log in to your DStv Self-Service Portal account.
2. Click on "My Account" and then "Smart Card" from the dropdown menu.
3. Select "Replace Smart Card" and follow the prompts to request a new Smart Card.
4. You will need to provide some additional information and may be asked to upload a copy of your ID.

Additional Requirements

• You may need to provide proof of ownership of your DStv decoder and/or proof of payment of your subscription fees.
• If you have an outstanding balance on your account, you may need to settle this before a new Smart Card can be issued.
• In some cases, you may be required to visit a DStv Retail Store to complete the process.

Cost

• The cost of a new DStv Smart Card is usually R50 (approximately $3.50 USD) for a standard Smart Card or R100 (approximately $7 USD) for a premium Smart Card.
• This cost may vary depending on your location and the type of Smart Card you require.

Remember to always keep your new Smart Card safe and secure to avoid any potential issues with your DStv service.