How to create new case in iata customer portal

To create a new case in the IATA Customer Portal, follow these steps:

Prerequisites:

1. You need to have an account on the IATA Customer Portal.
2. You need to be logged in to your account.

Step-by-Step Instructions:

1. Log in to your IATA Customer Portal account.
2. Click on the "Cases" tab on the top navigation menu.
3. Click on the "Create a new case" button.
4. Fill in the required information in the "Create a new case" form:
   • Case Type: Select the type of case you want to create (e.g., Technical Support, Sales Inquiry, etc.).
   • Subject: Enter a brief summary of your issue or inquiry.
   • Description: Provide more details about your issue or inquiry.
   • Priority: Select the priority level for your case (e.g., Low, Medium, High).
   • Attachments: You can attach relevant files or documents to support your case.
5. Click the "Create" button to submit your case.

Additional Tips:

• Make sure to provide as much detail as possible in your case description to help IATA resolve your issue efficiently.
• You can also add attachments, such as screenshots or error messages, to support your case.
• If you need to update your case or add more information, you can do so by clicking on the "Edit" button next to your case.
• You can also track the status of your case by clicking on the "Cases" tab and selecting the "View all cases" option.

IATA Customer Portal Case Types:

The IATA Customer Portal offers various case types to help you categorize your issue or inquiry. Some common case types include:

• Technical Support: For issues related to IATA's products or services.
• Sales Inquiry: For inquiries about IATA's products or services.
• General Inquiry: For general questions or feedback.
• Feedback: For providing feedback on IATA's products or services.

Remember to select the most relevant case type to ensure that your issue is directed to the correct team for resolution.