Dynamics 365 new features

Dynamics 365 is a cloud-based customer relationship management (CRM) and enterprise resource planning (ERP) software that is constantly evolving with new features and updates. Here are some of the new features and updates in Dynamics 365:

Dynamics 365 2022 Release Wave 1

  1. Power Apps and Power Automate Integration: Enhanced integration with Power Apps and Power Automate to create custom business applications and automate workflows.
  2. AI-driven Sales Insights: New AI-driven sales insights to help sales teams identify opportunities and predict customer behavior.
  3. Customer Service Hub: A new customer service hub to manage customer service requests and issues.
  4. Field Service Management: Enhanced field service management capabilities, including scheduling, dispatching, and tracking.
  5. Project Service Automation: New project service automation capabilities to manage projects and services.

Dynamics 365 2021 Release Wave 2

  1. Dynamics 365 Commerce: A new commerce platform to manage e-commerce, retail, and digital commerce experiences.
  2. Dynamics 365 Supply Chain Management: Enhanced supply chain management capabilities, including inventory management, procurement, and logistics.
  3. Dynamics 365 Human Resources: New human resources capabilities, including recruitment, onboarding, and employee engagement.
  4. Power Virtual Agents: New power virtual agents to create AI-powered chatbots for customer service and support.
  5. Dynamics 365 Marketing: Enhanced marketing capabilities, including campaign management, lead scoring, and analytics.

Dynamics 365 2020 Release Wave 2

  1. Dynamics 365 Customer Insights: A new customer insights platform to analyze customer behavior and preferences.
  2. Dynamics 365 Marketing Automation: Enhanced marketing automation capabilities, including email marketing, lead nurturing, and campaign management.
  3. Dynamics 365 Sales Insights: New sales insights capabilities to help sales teams identify opportunities and predict customer behavior.
  4. Dynamics 365 Field Service: Enhanced field service management capabilities, including scheduling, dispatching, and tracking.
  5. Power Apps and Power Automate: Enhanced integration with Power Apps and Power Automate to create custom business applications and automate workflows.

Other notable features and updates

  1. AI-powered chatbots: Dynamics 365 offers AI-powered chatbots to provide personalized customer service and support.
  2. Machine learning: Dynamics 365 uses machine learning to analyze customer behavior and preferences, and to predict customer churn.
  3. Integration with Microsoft Power Platform: Dynamics 365 integrates with Microsoft Power Platform, which includes Power Apps, Power Automate, and Power Virtual Agents.
  4. Cloud-based deployment: Dynamics 365 is a cloud-based software, which means it can be accessed from anywhere and is automatically updated with the latest features and security patches.
  5. Mobile access: Dynamics 365 offers mobile access to its applications, allowing users to access and manage their data on-the-go.

These are just a few of the many new features and updates in Dynamics 365. If you're interested in learning more, I recommend checking out the official Dynamics 365 website or consulting with a Microsoft partner or expert.