Customer services in ghana news

Here are some recent news articles and updates on customer service in Ghana:

  1. Ghanaian Banks Improve Customer Service (Ghana Business News, March 2023)

A recent survey by the Ghanaian Bankers Association (GBA) has shown that Ghanaian banks have improved their customer service, with 85% of customers reporting a positive experience. The survey also highlighted the need for further improvement in areas such as online banking and mobile banking.

  1. Customer Service Week Celebrated in Ghana (Ghana News Agency, October 2022)

The Customer Service Week was celebrated in Ghana with a series of events aimed at promoting good customer service practices. The event was organized by the Ghana Customer Service Institute (GCSI) and featured workshops, seminars, and awards for outstanding customer service providers.

  1. Ghanaian Telecom Operators Improve Customer Service (MyJoyOnline, August 2022)

A recent survey by the Ghana Chamber of Telecommunications has shown that Ghanaian telecom operators have improved their customer service, with 80% of customers reporting a positive experience. The survey also highlighted the need for further improvement in areas such as network coverage and customer complaints handling.

  1. Ghanaian Airlines Improve Customer Service (GhanaWeb, July 2022)

A recent survey by the Ghana Airports Company Limited (GACL) has shown that Ghanaian airlines have improved their customer service, with 85% of passengers reporting a positive experience. The survey also highlighted the need for further improvement in areas such as check-in and baggage handling.

  1. Ghanaian Banks Introduce Digital Customer Service Channels (BusinessGhana, June 2022)

Several Ghanaian banks have introduced digital customer service channels, including mobile apps and online platforms, to improve customer service and reduce waiting times. The banks have also introduced chatbots and artificial intelligence-powered customer service systems to provide 24/7 support to customers.

  1. Ghanaian Companies Recognized for Excellent Customer Service (Ghana Business News, May 2022)

Several Ghanaian companies have been recognized for their excellent customer service at the Ghana Customer Service Awards. The awards, organized by the Ghana Customer Service Institute (GCSI), aim to promote good customer service practices and recognize companies that have demonstrated exceptional customer service.

  1. Ghanaian Government Launches Customer Service Portal (Ghana News Agency, April 2022)

The Ghanaian government has launched a customer service portal to provide a single platform for citizens to access government services and report complaints. The portal, which is available online and through a mobile app, aims to improve customer service and reduce waiting times.

  1. Ghanaian Telecom Operators Introduce Customer Service Chatbots (MyJoyOnline, March 2022)

Several Ghanaian telecom operators have introduced customer service chatbots to provide 24/7 support to customers. The chatbots, which are available on the operators' websites and social media platforms, aim to provide quick and efficient solutions to customer queries and complaints.

  1. Ghanaian Banks Introduce Customer Service Ambassadors (Ghana Business News, February 2022)

Several Ghanaian banks have introduced customer service ambassadors to provide personalized support to customers. The ambassadors, who are trained to handle customer queries and complaints, aim to improve customer satisfaction and loyalty.

  1. Ghanaian Companies Recognized for Customer Service Excellence (GhanaWeb, January 2022)

Several Ghanaian companies have been recognized for their customer service excellence at the Ghana Customer Service Awards. The awards, organized by the Ghana Customer Service Institute (GCSI), aim to promote good customer service practices and recognize companies that have demonstrated exceptional customer service.