Customer services in banking sector in ghana news

Here are some recent news articles and updates on customer services in the banking sector in Ghana:

  1. Banking sector's customer service improves (Ghana Business News, March 2022)

According to a report by the Bank of Ghana, the banking sector's customer service has improved significantly over the past year. The report noted that the sector's customer satisfaction index increased from 74.1% in 2020 to 81.1% in 2021.

  1. Stanbic Bank Ghana launches mobile banking app (Ghana Web, February 2022)

Stanbic Bank Ghana has launched a new mobile banking app, which allows customers to perform various banking transactions, including bill payments, fund transfers, and account inquiries, from the comfort of their own homes.

  1. Ecobank Ghana introduces digital customer service (Ghana Business News, January 2022)

Ecobank Ghana has introduced a digital customer service platform, which allows customers to access banking services, including account opening, loan applications, and bill payments, through a mobile app or website.

  1. Fidelity Bank Ghana launches customer loyalty program (Ghana Business News, December 2021)

Fidelity Bank Ghana has launched a customer loyalty program, which rewards customers for their loyalty and encourages them to continue banking with the institution.

  1. Bank of Ghana introduces new customer service standards (Ghana Web, November 2021)

The Bank of Ghana has introduced new customer service standards for banks in Ghana, which aim to improve the overall customer experience and ensure that customers receive timely and effective service.

  1. GCB Bank Ghana launches digital banking platform (Ghana Business News, October 2021)

GCB Bank Ghana has launched a digital banking platform, which allows customers to access banking services, including account opening, loan applications, and bill payments, through a mobile app or website.

  1. Customer service key to banking sector's growth (Ghana Business News, September 2021)

A report by the Ghana Banking Association has highlighted the importance of customer service in the banking sector's growth and development. The report noted that customer satisfaction is critical to the sector's success and that banks must prioritize customer service to remain competitive.

  1. Agricultural Development Bank Ghana launches mobile banking app (Ghana Web, August 2021)

Agricultural Development Bank Ghana has launched a mobile banking app, which allows customers to perform various banking transactions, including account inquiries, fund transfers, and bill payments, from their mobile devices.

  1. Customer service excellence award for Zenith Bank Ghana (Ghana Business News, July 2021)

Zenith Bank Ghana has won the Customer Service Excellence Award at the 2021 Ghana Banking Awards. The award recognizes the bank's commitment to providing excellent customer service and its efforts to improve the overall customer experience.

  1. Banking sector's customer service improves in Q1 2021 (Ghana Business News, June 2021)

According to a report by the Bank of Ghana, the banking sector's customer service improved in the first quarter of 2021, with the customer satisfaction index increasing from 73.1% in Q1 2020 to 76.1% in Q1 2021.

These are just a few examples of recent news articles and updates on customer services in the banking sector in Ghana.