Cannot add new user in pfsense

Frustrating!

There could be several reasons why you're unable to add a new user in pfSense. Here are some common issues and potential solutions:

  1. User database corruption: If the user database is corrupted, you won't be able to add new users. Try resetting the user database by going to Diagnose > Reset User Database.
  2. Insufficient permissions: Make sure you have the necessary permissions to add new users. Check the User Manager settings under Security > User Manager to ensure you have the correct permissions.
  3. Username already exists: Check if the username you're trying to add already exists in the system. You can do this by going to User Manager and searching for the username.
  4. Password complexity requirements: pfSense has password complexity requirements. Ensure the password you're trying to set meets the requirements (e.g., minimum length, uppercase letters, numbers, etc.).
  5. Authentication server issues: If you're using an external authentication server (e.g., LDAP, RADIUS), ensure it's configured correctly and functioning properly.
  6. Firewall rules: Check if there are any firewall rules blocking the addition of new users. Try temporarily disabling the firewall rules or adding an exception for the User Manager service.
  7. Outdated pfSense version: If you're running an outdated version of pfSense, it might be causing issues. Check for updates and install the latest version.
  8. Configuration file issues: Corrupted configuration files can cause issues with user management. Try resetting the configuration files by going to Diagnose > Reset Configuration.

To troubleshoot the issue, you can try the following:

  1. Enable debug logging in the User Manager by going to User Manager > Settings and checking the Debug Logging option.
  2. Check the system logs for any errors related to user management.
  3. Try adding a new user using the pfSense web interface and then try adding the same user using the command-line interface (CLI) to see if the issue is specific to the web interface.

If none of these solutions work, please provide more details about your pfSense setup, including the version, configuration, and any error messages you've encountered. I'll do my best to help you troubleshoot the issue!