Brand new macbook pro won t turn on

That's frustrating! A brand new MacBook Pro that won't turn on can be a real headache. Let's try to troubleshoot the issue together. Here are some steps to help you diagnose and potentially fix the problem:

  1. Check the power cord and charging: Make sure the power cord is properly connected to both the MacBook Pro and the power source. Try using a different power cord or outlet to rule out any issues with the cord or electrical supply.
  2. Check the power button: Ensure that the power button is functioning correctly. Try pressing the power button for a longer period (about 10 seconds) to see if it turns on. If it doesn't, try pressing the power button and the volume down button at the same time (this is known as a "force restart").
  3. Check for any debris or obstructions: Inspect the MacBook Pro's vents, fans, and ports for any debris, dust, or obstructions that might be preventing it from turning on. Use compressed air to clean out any blockages.
  4. Try a hard reset: A hard reset can sometimes resolve issues with the MacBook Pro's logic board. To do this, press and hold the power button for 10 seconds, then release it. Immediately press and hold the volume down button for 10 seconds. Release the volume down button, then press and hold the power button again for 10 seconds. Release the power button and see if the MacBook Pro turns on.
  5. Check the battery: If your MacBook Pro has a removable battery, try taking it out and pressing the power button for 10 seconds to discharge any residual power. Then, reinsert the battery and try turning it on.
  6. Check for any signs of physical damage: Inspect the MacBook Pro's exterior and interior for any signs of physical damage, such as cracks, dents, or broken components. If you notice any damage, it's possible that it's causing the issue.
  7. Contact Apple Support or visit an Apple Store: If none of the above steps work, it's likely that there's a hardware issue with your MacBook Pro. You can contact Apple Support or visit an Apple Store for further assistance. They may be able to diagnose the issue and provide a repair or replacement.

Before contacting Apple Support, make sure to have the following information ready:

Remember to stay calm and patient, and don't hesitate to reach out to Apple Support or an authorized Apple Service Provider for further assistance.