Blackberry priv won't turn on new

Sorry to hear that your Blackberry Priv won't turn on. Here are some troubleshooting steps to help you resolve the issue:

  1. Check the power button: Make sure the power button is functioning correctly. Try pressing and holding the power button for a few seconds to see if the device turns on.
  2. Charge the device: If the device is not turning on, try charging it for at least 30 minutes. Sometimes, a dead battery can cause the device to not turn on.
  3. Try a hard reset: A hard reset can sometimes resolve issues with a device not turning on. To perform a hard reset, press and hold the power button and the volume down button simultaneously for 10-15 seconds. Release the buttons when the device restarts.
  4. Check for physical damage: Inspect the device for any physical damage, such as a cracked screen or water damage. If the device is damaged, it may not turn on.
  5. Try booting in safe mode: Booting in safe mode can help you determine if the issue is software-related. To boot in safe mode, press and hold the power button until the device restarts, then release the button when the Blackberry logo appears. Immediately press and hold the volume down button until the device boots in safe mode.
  6. Check for firmware issues: If the device is not turning on, it's possible that there's a firmware issue. You can try updating the firmware to the latest version or performing a factory reset.
  7. Contact Blackberry support: If none of the above steps resolve the issue, it's possible that there's a hardware problem with the device. You can contact Blackberry support for further assistance or to schedule a repair.

Additional troubleshooting steps:

I hope these steps help you resolve the issue with your Blackberry Priv not turning on.