Bbc news complaints

The BBC has a formal complaints process in place for dealing with complaints about its news coverage. Here's a step-by-step guide on how to make a complaint to the BBC about its news coverage:

1. Make a complaint online: You can make a complaint online through the BBC's website. Go to the BBC Complaints page and fill out the online form. You'll need to provide your name, email address, and a brief description of your complaint.
2. Phone the BBC Complaints Line: You can also make a complaint by phone. The BBC Complaints Line is available Monday to Friday, 9am to 5pm. The number is 03700 100 222 (calls are charged at local rates).
3. Write to the BBC: If you prefer to make a complaint in writing, you can send a letter to the BBC Complaints Department at the following address:

BBC Complaints Department PO Box 1922 London W1A 1QT

4. Provide details of your complaint: When making a complaint, please provide as much detail as possible about the issue you're complaining about. This should include:
   • The date and time of the broadcast or online article that caused the issue
   • A brief description of the issue
   • Any relevant context or background information
5. The BBC will investigate your complaint: The BBC will investigate your complaint and respond to you within 7-10 working days. If the issue is more complex, it may take longer to resolve.
6. Escalate your complaint if necessary: If you're not satisfied with the response you receive, you can escalate your complaint to the BBC's Executive Complaints Unit. This is the final stage of the complaints process.

What to expect from the BBC's complaints process

• The BBC will acknowledge your complaint within 2 working days
• The BBC will investigate your complaint and respond to you within 7-10 working days
• The BBC will aim to resolve your complaint fairly and impartially
• If the issue is complex or requires further investigation, the BBC may take longer to resolve your complaint
• If you're not satisfied with the response you receive, you can escalate your complaint to the BBC's Executive Complaints Unit

Additional resources

• BBC Complaints Policy
• BBC Editorial Guidelines
• BBC News Complaints Procedure

Remember to keep a record of your complaint, including any correspondence with the BBC, in case you need to escalate your complaint or seek further action.