Bbc news complaints programme

The BBC News Complaints Programme is an independent process that allows viewers and listeners to complain about BBC News content. Here's an overview of the process:

How to complain:

1. You can submit a complaint online through the BBC's website: www.bbc.co.uk/complaints
2. You can also submit a complaint by phone: 03700 100 222 (Monday to Friday, 9am to 5pm)
3. You can write to the BBC Complaints Department at the following address: BBC Complaints Department PO Box 1922 London W1A 1QT

What to include in your complaint:

• A clear description of the issue you're complaining about
• The date and time the programme was broadcast
• The title of the programme or the name of the presenter
• Any relevant details, such as quotes or specific events

The complaints process:

1. Initial Assessment: The BBC will assess your complaint to determine whether it's valid and whether it's a matter for the complaints process.
2. Investigation: If your complaint is deemed valid, the BBC will investigate the matter. This may involve reviewing the programme, speaking to the presenter or production team, and gathering additional information.
3. Response: The BBC will respond to your complaint, usually within 10 working days. The response will explain the outcome of the investigation and any actions taken as a result.
4. Escalation: If you're not satisfied with the response, you can escalate your complaint to the BBC's Executive Complaints Unit. This is a more senior team that will review your complaint and provide a final response.

What can you complain about?

You can complain about a wide range of issues, including:

• Bias or imbalance in reporting
• Inaccuracy or inaccuracies in reporting
• Distress or offense caused by a programme
• Failure to provide adequate context or background information
• Unfair or misleading editing or presentation

What can't you complain about?

You can't complain about:

• Editorial decisions, such as what stories to cover or how to present them
• Opinions or views expressed by presenters or guests
• Matters that are outside the BBC's remit or jurisdiction

Tips for making a successful complaint:

• Be specific and clear about the issue you're complaining about
• Provide as much detail as possible, including dates, times, and programme titles
• Be respectful and professional in your complaint
• Keep a record of your correspondence with the BBC

Remember that the BBC News Complaints Programme is an independent process, and the outcome of your complaint is not necessarily a reflection of the BBC's editorial stance or the quality of its journalism.