2010 new banking model

The 2010s saw significant changes in the banking industry, driven by the global financial crisis, technological advancements, and shifting consumer behaviors. Here are some key trends and innovations that shaped the new banking model:

  1. Digital Transformation: Banks invested heavily in digital technologies to improve customer experience, reduce costs, and increase efficiency. This included mobile banking apps, online banking platforms, and digital payment systems.
  2. Mobile Banking: Mobile banking became a key channel for customers to manage their accounts, pay bills, and transfer funds. Banks developed mobile apps to cater to this trend.
  3. Cloud Computing: Cloud computing enabled banks to reduce infrastructure costs, improve scalability, and enhance disaster recovery capabilities.
  4. Big Data and Analytics: Banks leveraged big data and analytics to gain insights into customer behavior, improve risk management, and optimize operations.
  5. Open Banking: The concept of open banking emerged, allowing third-party developers to access banks' data and build innovative financial services.
  6. Fintech Partnerships: Banks partnered with fintech companies to leverage their expertise, technology, and innovative solutions.
  7. Digital Payments: Digital payment systems, such as contactless payments, mobile wallets, and peer-to-peer payments, gained popularity.
  8. Core Banking System Upgrades: Banks upgraded their core banking systems to support new technologies, such as cloud computing, big data, and mobile banking.
  9. Risk Management: Banks focused on improving risk management, including stress testing, scenario analysis, and regulatory compliance.
  10. Customer Experience: Banks prioritized customer experience, investing in user-friendly interfaces, personalized services, and omnichannel engagement.

Some notable examples of new banking models that emerged during this period include:

  1. Neobanks: Digital-only banks, such as Revolut, N26, and Monzo, offered mobile-first banking services with lower fees and higher interest rates.
  2. Challenger Banks: Traditional banks, such as Starling Bank and Monese, launched digital-only or hybrid banking services to compete with neobanks.
  3. Platform Banking: Banks like BBVA and Santander developed platform banking models, which enabled them to offer a range of financial services and products through partnerships with fintech companies.
  4. API-based Banking: Banks like ING and ABN AMRO developed API-based banking models, which allowed them to share data and services with third-party developers.

These innovations and trends have continued to shape the banking industry, with a focus on digital transformation, customer experience, and partnerships with fintech companies.